FAQS

14 years in business we offer a safe, secure way to buy or sell a phone without using sites like Craigslist or Kijiji

The condition New-Excellent-Good-Fair each refers to the cosmetic appearance of the phone. We thoroughly test all phones to make sure all the phones we sell are working perfectly. Please keep in mind these are used phones unless stated as "New" and please be aware you are buying a used product. If you are unsure of the phones physical condition you can come into our store to view it.

• New - This refers to brand new, never been used and in perfect condition
• Excellent - This is the best condition you can reasonably expect for a used phone. The phone will be mostly free of any scratches or cosmetic defects.
• Good - This condition will show some signs of wear but overall still a high quality phone. There may be small dents or scratches present but nothing major.
• Fair - This condition indicates the phone is well used and shows significant signs of wear and tear. All the functions of the phone are working however cosmetically there are scratches and dents visible in multiple areas.

We offer free shipping on all phone orders or you can view and pick-up locally at our Vancouver Store.

We offer free shipping on all phone purchases to anywhere in Canada

We accept PayPal, e-transfer, Visa, Mastercard and American Express.

Yes we can take payment in the store or you can pay online and pick the phone up in person

All orders are shipped out within 1-2 business days. Phones are shipped via Canada Post Express and most orders will arrive in approximately 3-4 business days depending on your location. A tracking number will be emailed to you once the item has shipped.

Once your order is received the phone will be packaged and the shipping receiver will be contacted. They usually pick up the next business day. Once it is shipped you will receive a tracking number via email.

You will automatically receive an email after purchase confirming the details of the transaction

No sorry all sales are final as we strive to sell only the best used phones and cannot resell a returned phone. If you are not sure about a purchase feel free to come in and view the phone in person prior to purchasing.

We offer a 1 Year Warranty on all our phones. We will repair or replace anything that is defective within 365 days of purchase.

We buy all the phones pre tested from reputable companies and do our own inspection/test when we receive them to ensure there is no defects or issues and nothing was overlooked.

All phones are shipped with a generic box, usb cord and wall charger. There are no headphones for hygiene reasons.

We guarantee our phones are not blacklisted or iCloud locked. These are purchased from reliable sources not off the general public therefore we are able to trace back the history of the phone.

You may need to manually enter the correct APN settings. Click this link APN Instructions, then select your phone and the carrier you are trying to use.

You can check your phones compatibly on Freedom's website here - Check Freedom Compatibility

All payments are processed via PayPal to ensure the highest level of security. Our website utilizes the latest security features available in the market today and is updated frequently